Stop in and see the best Cindy ,Brian and Steve . The best people for the job serving the very best breakfasts and lunches in the South Station-area. Hot lunches and great sandwiches and great prices. Johnny Payne

Love Susan's. I work construction nearby and frequent Susan's often. My large order is taken and processed quickly, and friendly by staff. I'm told to either wait or come back, pay and out the door. Quality breakfast food (and lunch but we're primarily breakfast visitors) at great prices. Huge value here.

Great quick stop for in for a sandwich - everything you would expect for a tuna sandwich chips and drink

this Deli is by far the best place to get a chicken salad sandwic!! I'm a very picky person when it times to eating chicken I myself have not prepare, I'm also a plain Jane which means I like my chicken salad straight up with just chicken and mayo and salt and pepper. I don't know what Susan's deli does differrnt than I do but their sandwich is so incredibly good!!! si far I have not tried anything else because I'm actually addicted to the chicken salad sandwich.

Great breakfast and lunch options! I usually get a breakfast sandwich. They also have a great chicken, rice, salad combo. Their homemade cookies are great too!

Excellent spot to grab breakfast or coffee before you head on the Amtrak. - their omelettes are key, especially the meatlovers - sandwiches are great - had egg, ham, and sausage - limited on coffee selection (no espresso), but still great Fast service. Tons of construction workers getting their daily breakfast here.

Stopped here on the way home from the Boston Marathon and it hit the spot. Great old fashioned deli with an awesome selection of deli sandwiches and breakfast foods. The people were super nice and insisted on making a fresh pot of coffee after I asked if they had any more.

If you're looking for something mind-blowing, Susan's is likely not the place. There are neither bells nor whistles here. However, for a quick breakfast or lunch that doesn't waste precious lunch hour minutes, it hits just the right spot. Quality is on point for a deli. Their ingredients are fresh and high quality. There's no sad lettuce, and the grilled chicken breast came off the grill less than 15 minutes ago and was cooked perfectly, real grill marks included! No-frills as it is, a hot piece of chicken combined with crisp lettuce and fresh tomato, topped with buffalo and bleu hits just the spot! The only thing missing is croutons, but that's a matter of personal taste, not a complaint. The service is very speedy and will have you out the door with your food faster than a McDonald's drive through. As with many of the places in the area, the lunch rush can be something to be beheld! If you're at the counter, be sure you know what you want. You don't want to be *that guy* who holds up the line! The portion sizes are filling without stuffing you like a Thanksgiving chicken. More important than portion is value. In light of the area, and record inflation, their prices are very reasonable for what you get. They do not skimp on the proteins either, which is always hugely appreciated! Finally, believe it or not, I don't have any quibbles worth writing. I am not going to put them on blast for one minor assembly issue once. I might be a tough critic, but I try to be reasonable! Susan's exceeded my expectations both in their service and quality, as such, I feel the 5th star is warranted.

So Ive been going here for what seems like forever. Im not a "regular" in that I go every week, but I frequent it enough that the staff recognizes me - although I don't blend I suppose ha ha. Anyhoo.... if you are looking for service with bells, whistles and all the pleasantries of a sit down restaurant, go elsewhere. If you are looking for a place that wont take up your whole lunch hour waiting in line and has consistent good food, good portions and fair prices (for downtown), then you got a new spot! Ive never gotten a sandwich here I didn't like - the turkey wrap, the hot pastrami on rye with mustard, the tuna on sub roll add onion and lettuce, falafel wrap... it goes on and on. all very good and stuffed high while being reasonably priced. I have seriously never gotten any order here done incorrectly (*please see ordering tip below), if you know what you're doing you're golden. They have everyday grill "stuff" ie. steak tips, chicken kabobs, chicken kabobs etc. they come as a plate with rice and salad or on salad or on rice, both with a pita. The also have a daily hot dish, like turkey and stuffing, or fish on Fridays, or American chop suey (ok this is the only thing I don't like its too salty for my liking and the pasta a bit over done. I like firmer pasta not squishy.) so the "American" style selection is pretty vast and you don't bore easily of it. Now then, the nitty gritty...Don't let the long line fool you, they run this place militantly, as you see in other reviews, but it works and frankly I don't care if they aren't chitchatting with me - they have money to make and I have lunch to eat in an hour. *TIP: look at the menu outside in the window, KNOW WHAT YOU WANT BEFORE YOU GET TO THE COUNTER, or you will regret it. not only do they get annoyed, evvvvvvvvvvvvveryone behind you will too. you place your full order the far left of the counter. Be as specific and to the point at you need/want. ie. "corned beef on dark rye, with mustard. add onion, do not cut" BOOM done. or "chicken kabob, rice, salad. dry thousand island dressing on the side" **********IF YOU DO NOT ORDER A DIFFERENT DRESSING THEY PUT ITALIAN ON IT!!!!!!!!!!!!!!!!!!! there. you've been warned. after you tell the gentleman what you want you move along the counter to the register and tell the woman what you got and pay her. another person will have bundled your food and say your order out loud. take it and hustle outta there bc, like I said its IN and OUT baby! get your rear in gear. like I said, solid and consistent, sometimes the hot meal might be a little to salty for my liking but Im not a salt person, so I cant really comment more. and as for the queer-o-meter... its Boston, downtown. I get a smile and a hello (finally after 10 years+) from the staff when sporting a bow tie. its a non issue. happy eating. Cheers!